Please review our Terms and Conditions carefully as by signing up with us, you are legally bound to them. If you do not accept (or disagree with) any of these terms, please do not use our services.

 

REVISIONS POLICY:
5StarDesigners offer free unlimited rounds of revisions on all of its given packages. You may ask us for as many revisions on your designs as you feel necessary and we will provide them to you for no additional cost provided the original design brief and concept remains the same. Revision does not include changing the complete design concept and if changing the complete concept (a re-draw) is required, an additional charge would apply.

 

REFUND POLICY

5StarDesigners offer 100% Money Back on following terms:

*if your account/card has been charged multiple times due to processing error

*if your required design brief cannot be worked upon for any particular reason.

*if we fail to deliver your project within the specified time as per our delivery policy.

Further entitlement of refund includes:
*If your design brief is not met or if you do not like any of our initial (very 1st round of) design concept(s), you are entitled for a full refund minus UK £ 9.99 (Admin fee) for the order amount you paid.

*where an order is placed and cancelled before its initial delivery date, a full refund will be provided minus the Admin fee of UK £ 9.99

Please note that there is no refund policy associated with our Illustration design orders. If an order account is dormant for over 60 days, the order account will be considered as close and hence no refund will be applicable in such scenario. If you wish to re-open your dormant account, a fee of £ 22.99 is charged.

No refund requests are entertained apart from the scenarios given above.

 

DELIVERY POLICY:

*Delivery dates differ from package to package. The first round of concepts for all design orders are delivered according to the turn-around time mentioned on that particular package. An email is also sent to customer(s) once their designs are ready for viewing. You are advised not to rush on the delivery time of your project as creative work requires ample time for completion. Delivery of revised designs are subject to the nature of revision, if the required revision is extensive, by means of hours of work required for completion, the delivery date may vary from that which is mentioned on the package, and for which an email will be sent to you letting you know of the new delivery date. The revision dates mentioned on the website packages are the minimum number of days; the maximum number of days for revision is 5 business days (or otherwise settled with the client)

*Logo design order, when finalized, is delivered in 8 different file formats that include: .ai .psd .eps .png .pdf .tiff .gif and .jpeg. If any additional file format is required, you are bound to inform us at the time of placing your order, which may incur additional cost.

*For your Website final files, if you choose to host with us we will upload your website files to our hosting provider directly. If you choose to host your website on your own you may provide us with your hosting provider credentials and we will upload the files for you for no additional cost OR we can provide you with your website files and database and you may take care of this on your own.

*All finalized order files are saved on our database for a minimum period of 1 year. If in any case you require your final files to be re-sent to you, we will do that for no additional cost. You need to send a formal request to customer.services@5star-designers.co.uk mentioning your order number in such cases.

*5StarDesigners also provide RUSH DELIVERY service where you can have your initial logo design concepts delivered to you within 16 hours (excluding Saturdays and Sundays) for an additional cost of £ 57.99. Please note that the additional charge is only for the initial concepts sent to you however the revision time for the project remains the same as mentioned in the package you have chosen. RUSH DELIVERY service for website includes initial design layout delivered to you within 24 hours (excluding Saturdays and Sundays) for an additional charge of £ 57.99. The revision time remains the same as per the package you have chosen.

 

COMMUNICATION POLICY

As 5StarDesigners is an online design company, the 2 main modes of communication are phone (+1-845-977-4555) and emails (all email addresses ending with domain: @5star-designers.co.uk, .co.uk and .com.au) both as specified on our website www.5star-designers.co.uk. 5StarDesigners hold no responsibility on its part for any loss/damage due to correspondence made apart from any other email address claiming to be us (5stardesigners).

If any free offering is made to any customer (such as free flash banner, free additional design concept etc), a written email/correspondence between both the parties is necessary clarifying all the package details along with free offerings. A verbal communication of such sort without any written consent between both the parties (client and 5StarDesigners) may not be entertained.

 

OWNERSHIP/RIGHTS TO USE

Upon successful completion of your project, 5StarDesigners will provide you your finalized design work (also known as ‘final files’) for your chosen finalized design to which you will have complete ownership, license and rights to use from our side. However we do not deal in logo/design registration, trade marking followed in your vicinity and so we recommend you have your finalized design work registered/trademarked/licensed immediately under your business name in order to avoid any copyright claim issues in future. 5StarDesigners however hold the right to use your finalized design work for the purpose of displaying and promoting its design services. Furthermore, all the design work furnished to the customer apart from the finalized design, will remain the property of 5StarDesigners.

 

IN-DEPTH TECHNICALITIES

COLOR FORMAT & CODES:

The default color format used on our website www.5star-designers.co.uk is CMYK. If you are looking to have pantone color format used on your design work, you are required to mention this before or at the time of order placement. The information on colors used on your design work along with color codes is saved with the designer who has worked on your finalized design. If you wish to inquire about this, please email us on customer.services@5star-designers.co.uk and we will provide you with your required information within 2 business days time.

 

FILE FORMATS:

Logo design order, when finalized, is delivered in 8 different file formats that include: .ai .psd .eps .png .pdf .tiff .gif and .jpeg. If any additional file format is required, you are bound to inform us at the time of placing your order, which may incur additional cost. *For your Website final files, if you choose to host with us we will upload your website files to our hosting provider directly. If you choose to host your website on your own, you may provide us with your hosting provider credentials and we will upload the files for you for no additional cost OR we can provide you with your website files and database and you may take care of this on your own.

 

DOMAIN, HOSTING AND EMAIL ACCOUNTS:

5StarDesigners offer FREE Domain registration, 12-months Hosting service and Email accounts with its entire Website design and Bundle packages. This only includes regular dot com domains and does not include premium/special domains. If you are looking to register any other domain other than dot com (such as .net, .org , .biz, .co.uk, .com.au, .com.my etc) please inquire with us before placing your order so that we can check and let you know if we are able to register your required domain or not.

The 12 months hosting service starts from the day you place your order with us, not from the date your website goes live. You are responsible to have your domain registration and hosting service renewed timely and we do not hold any responsibility if your domain expires and is taken by anyone else or for any loss occurred due to your site being down or in-active. Furthermore, we guarantee you optimum up-time for your site however due to any particular reason, if your site is down or in-active; you are required to contact us immediately so that we can check the issue and have it resolved soonest possible.

Each website and bundle package is also accompanied by complimentary email accounts in which you will be provided with 50MB space for each email account. If you looking to acquire more space or additional email accounts, an additional charge is applied for which you can inquire with our sales department on sales@5star-designers.co.uk

 

PRIVACY/NON-DISCLOSURE POLICY

The personal and business information provided to 5StarDesigners is treated with utmost security as per our privacy and non-disclosure policy. The data submitted at the time of placing an order at www.5star-designers.co.uk or during the period of revisions – up until your project is finalized, is solely used for the purpose of working on your project. Only relevant and limited data is accessed by the designers/developers working on your project and under no circumstances any of our client’s information is shared to any other company. As we adopt commercially reasonable efforts and standards to maintain top most privacy of our clients however no method of data transmission or storage over the internet is 100% secure. Therefore 5stardesigners hold no responsibility on its part if any information becomes illegally or by means of malicious act available to any third party/hacker(s).

 

FEEDBACK/TESTIMONIALS:

After successful completion of each project, we ask our customers to provide us feedback/testimonials about their experience with our company. 5StarDesigners reserve the right to publish its customer’s testimonials along with the Customer’s name and Business name on its website for the purpose of promoting the business. This is also fruitful in client’s perspective as well as their business is publicized for free on our website however if any customer wants their feedback/testimonial to be removed from our website, they can let us know by emailing us on customer.services@5star-designers.co.uk mentioning the same and their feedback will be removed from our website within 2 business days time.

 

LEGAL DISCLAIMER:

5StarDesigners reserve the right to furnish (complete or part of) your personal or business information to any authority as required by law or when we believe disclosure is necessary to protect our rights or is required as part of a legal process.